Ship/Return/Exchange Policy

Shipping: I aim to ship orders within 3-5 days of order receipt for in stock items with a few exceptions such as holidays, weekends, emergencies, and national pandemics. During sales, processing times may be longer due to some yarn being dyed to order, you can expect orders to ship within 2 weeks of having been placed. We use USPS / UPS / FedEx at our discretion and can’t control the shippers shipping time during these uncertain times. If a shipment is returned to HMYC due to miss information on the buyers part a reshipment fee will apply, if the error is ours we will reship at our cost.

For pre-orders see the product listing for expected processing times. If you have other items in the same order they will all be shipped at the same time. For custom orders timing of said order will be pre-arranged with the customer.

Returns/Exchanges: We are happy to accept exchanges and returns. We accept yarns that are still in skein form and remain free from odors. If you need to make an exchange or return please email hopemadeyarnco@gmail.com and include your name and order number.